Frequently Asked Questions
What are your showroom hours?
Our showroom hours are Monday through Friday 9:30am to 4:00pm, and Saturdays 9:30am to 3pm. Closed on Sundays. Appointments are not required during our normal business hours. However, you are more than welcome to make an appointment if you prefer.
Where are you located?
All Occasion Party Rentals is conveniently located at 4620 Speedway Drive in Fort Wayne, Indiana.
All rates are quoted based upon a one day event. Weekends are considered a one day rental. Please call our office for long term rates. All rental charges are for time out, not time used. Prices are subject to change without notice. A 20% deposit is required to confirm rental reservations over $125. A $25 security deposit is required for all orders below $125 and/or all cash and carry orders. The security deposit is refunded upon return of items in condition items were received. Customer forfeits deposit upon cancellation. Final payment is due 10 days prior to the event date. All Occasion Party Rentals accept cash, company checks, MasterCard, Visa, Discover, and American Express. All orders must have a credit card number on file for reservation hold and security deposit. No exceptions.
All Occasion Party Rentals charges an 8% non-refundable damage waiver to the cost of all rental equipment except tents and inflatables. This covers wear and tear on the rental equipment and is not to be considered insurance. This waiver relieves the renter of minor damages to the rental equipment. The renter is not covered under the damage waiver for theft, vandalism, misuse, abuse or missing equipment. All broken items and pieces must be returned to All Occasion Party Rentals to be covered under the damage waiver.
What are your delivery charges?
All Occasion Party Rentals proudly serves Northern Indiana, Northwest Ohio, and Southern Michigan. Our basic delivery charge is $85 round trip in Fort Wayne, New Haven, Churubusco, Huntertown, Leo, Grabill, Harlan, Arcola, and Roanoke. Additional delivery prices are $115 round trip for Huntington, Columbia City, Garrett, Auburn, Spencerville, Markle, Ossian, Decatur, and Hicksville, Ohio. $175 for Bluffton, Warsaw, Lagrange, North Manchester, Lake, Wawasee, Angola, Lake James, Lake George, Defiance, Ohio, Van Wert, Ohio, and Coldwater, Michigan. $200 round trip delivery to Culver, Muncie, and Lima, Ohio. If you don’t see your location give us a call, we will be happy to quote you a delivery price. Our regular delivery hours are 9am to 4pm Monday through Saturday. After hours add $100 per person required for a timely pickup.
Where will you leave the equipment?
All deliveries and pickups are considered “door to door”. We will deliver and pick up all of our equipment from one location on the property. Please make us aware prior to the delivery of where the items can be placed, or the name and number of an onsite contact. If we were to encounter any stairs, elevators, extended carrying, or difficult driving terrain there will be additional charges. All items must be returned to the area where they were left and stacked as originally left or additional charges will be incurred.
Will you set up the equipment?
Set up of tents, dancefloors, and risers are automatically included in pricing. With prior notice, our delivery crews can set up tables, chairs, or any of our rental items for an additional fee.
How far in advance should I place my order?
All Occasion Party Rentals encourages you to give as much notice as possible for large events like picnics and weddings, but we will always do our best to accommodate last minute orders based on availability. Please remember that for tents we require all underground utilities be marked four days prior to installation.
How do I decide what size tent I need?
We are happy to guide you in finding the right fit for your tent. We can use our CAD program and design a floor plan based on the needs of your specific wedding or event. You can also look under Tents on our home page and see a variety of sample floor plans that we can customize for you.
Do my items need to be returned clean?
All Occasion Party Rentals require that all items including china, stemware, glassware, and concession equipment be rinsed free of food or beverage before being returned. We will wash and sanitize all items once they are returned. We also ask for you to send back the crates and boxes the items were provided with at time of delivery or customer pick up. Linens should be refuse free and dry to prevent mildew and staining.
What happens if items are missing after the event?
If items are missing from your order we will bill you for those missing items unless they are returned within a reasonable time period. The amount depends on the quantity and type of items that are missing. All items are billed at replacement cost. If an item is damaged or broken please return it to All Occasion Party Rentals to be covered by the damage waiver. If a damaged or broken item is not returned a full replacement cost may be incurred.
Do you offer customer pickup?
All Occasion Party Rentals does allow most rental items to be rented cash and carry, exceptions include tents, some large inflatables, chair styles, and fragile decorative elements. For a Saturday event customers can pick up their items on Friday between 9:30am and 3:30pm or Saturday between 9:30am and 11:00am. Items must be returned Monday between 9:30am and 3:30pm unless otherwise noted. Most inflatables must be picked up Saturday morning and returned Sunday morning. Customer is responsible for having the correct vehicle to pick up items. All Occasion Party Rentals will assist in loading and unloading, but is not responsible for any damage to vehicles. All Occasion Party Rentals will not load items in an unsafe way, tie equipment to the roof of a vehicle, and reserves the right to refuse service if proper transportation is not available.